FAQ

DataGuard provides four core service pillars: Consulting Services (governance, compliance, file planning), Storage Services (secure offsite physical storage), Conversion Services (digitisation, scanning, OCR), and Digital Services (Laserfiche ECM implementation, workflow automation, managed services).

The Protection of Personal Information Act (POPIA) is South Africa's data privacy law that regulates how organisations collect, process, store, and share personal information. Compliance requires implementing appropriate technical and organisational measures to protect personal data, maintaining processing records, and ensuring data subject rights. Non-compliance can result in fines up to R10 million and reputational damage.

Laserfiche is an enterprise content management (ECM) platform that captures, stores, manages, and automates information workflows. It works by digitising documents, organising them with metadata and indexes, enabling instant search and retrieval, automating business processes through workflows, and providing secure access controls with comprehensive audit trails.

Our storage facilities feature 24/7 security monitoring, climate-controlled environments, fire suppression systems, barcode tracking with chain of custody documentation, restricted access protocols, and insurance coverage. We maintain ISO-grade security standards and comply with industry-specific requirements for sensitive records.

The Government Records Policy (GRP) sets standards for records management across South African government departments and public entities. All national and provincial government departments, public entities, and municipalities must comply. GRP ensures proper creation, classification, retention, and disposal of government records for accountability and transparency.

Yes. Laserfiche offers extensive integration capabilities through APIs, web services, and pre-built connectors. Common integrations include Microsoft 365 (SharePoint, Outlook, Teams), ERP systems (SAP, Oracle), CRM platforms (Salesforce), email systems, line-of-business applications, and custom databases. Our team specialises in seamless system integration.

Conversion timelines depend on volume, document condition, and indexing requirements. Typical bulk scanning projects process 5,000-20,000 pages per day. A project with 500,000 pages might take 4-8 weeks including preparation, scanning, OCR, quality control, and indexing. We provide detailed project timelines during the planning phase.

Yes. Our healthcare solutions are designed to support HIPAA compliance requirements including protected health information (PHI) security, access controls, audit trails, business associate agreements, and secure transmission. We work with healthcare providers to implement appropriate safeguards for patient records.

Cloud deployment hosts Laserfiche on secure cloud infrastructure (AWS, Azure) with subscription pricing, automatic updates, and managed maintenance. On-premise deployment runs on your own servers with upfront licensing costs and internal IT management. Both offer identical functionality. Choice depends on your IT strategy, compliance requirements, and budget preferences.

Yes. We provide comprehensive training programs including end-user training, power user certification, administrator training, and custom workshops. Our managed services include help desk support, system monitoring, regular health checks, software updates, user administration, and quarterly business reviews to ensure optimal performance.